We will send your tracking number and carrier information as soon as it becomes available. Please check your email for our automated order confirmation and shipment tracking emails. Our emails are sent from westpaw@westpaw.com.
It can take up to 4 days for your order to process and ship. If you have accidentally opted out of our email list or if you have any other questions, please fill out the Contact Us Form at the top of this page for further assistance. If you have marked our emails as Spam in the past, you may need to add westpaw@westpaw.com into your approved senders list.
Due to ongoing delays at our local Post Office, you may experience slower tracking updates than usual. If your package has a tracking number, you can be assured that it will be picked up by our postal carrier by the end of the next business day. However, please keep in mind that there may be a gap of several days before your tracking information reflects any movement, depending on the capacity of our local postal service. Once your package has left our warehouse, the carrier's tracking information is the only update we can provide. If you have concerns about your package potentially being lost in transit, please reach out to us through the Contact Us Form. We are here to assist you and work together on finding a solution.
Domestic Shipping Options:
Important notice regarding expedited shipping services: Orders placed after 10:30am MST will ship the following business day (essentially adding one business day to the shipping time). For example, if you choose "FedEx 2-Day" after 10:30 a.m. MST on Tuesday, your order may not actually ship out of our facility until Wednesday. It will be in transit for two days, arriving Friday.
Retailer Shipping Options:
Shipping price are calculated based on MSRP prices on cart total before the wholesale discount is applied.
|
Wholesale Order Total
|
Contiguous US 🚚
|
Non-Contiguous US 🚢
|
| $100 to $199 | $15 | $21 |
| $200 to $399 | $29 | $36 |
| $400 to $749 | $52 | $59 |
| $750 to $999 | $69 | $84 |
| $1000 to $1499 | $89 | $115 |
| $1500 to $1999 | $119 | $145 |
| $2000 to $2499 | $139 | $175 |
| $2500 to $2999 | $159 | $199 |
| $3000 to $3499 | $189 | $229 |
| $3500 to $3999 | $209 | $259 |
| $4000 to $4499 | $229 | $289 |
| $4500 to $4999 | $249 | $319 |
| $5000 to $5499 | $279 | $349 |
| $5500 to $5999 | $299 | $369 |
| $6000 to $6499 | $319 | $399 |
| $6500 to $6999 | $339 | $429 |
| $7000+ | Please call customer service for a quote. | |
International Orders:
West Paw Receiving Hours: Monday-Friday, 8:00am - 4:00 pm